By Sherri Hall
Here’s a familiar scenario, not new by any means, but none the less an issue managers deal with frequently. The association you’ve been the manager for during past two years has had the same landscaping company since you came on board. The current board members have been in their positions before you became the manager at the community. However, there are a few new board members who have been complaining about several issues with the landscape maintenance in the community. The longer serving board members have become very friendly with the landscaper – and it has been noticed the landscaping crews take time trimming the shrubs in those board members beds, which is not part of the contract. Meanwhile, the newer board members have also noticed leaves go uncollected in parts of the community, some brown spots are appearing on common area lawns go untreated, weeds are not attended to in as timely a fashion as they should, all which are part of the current landscaping contract. As a manager, how should this issue be handled? Is recommending putting the landscaping contract out for bid the best solution? Will the longer standing board members hold it against the manager if they recommend leaving a beloved vendor who is not acting within their contract? What is a manager to do? We spoke with Denise Becker, PCAM, Regional Manager with Corner Property Management, to gain some insight on the subject.