Sept 10
Navigating Difficult Personalities
Some people are difficult and some are just plain crazy. Many residents just can’t get along. They can’t get along with you and they can’t get along with their neighbors. You get put in the middle. Learn some techniques to make your life and the life of others a little bit more calm when the environment gets tense, aggravating and even infuriating.
How to interact with difficult people directly
– What is considered difficult person
– Learn skills and techniques
– How to de-escalate
– 11 language techniques