Resort-Level Expectations Without a Resort-Level Budget
Learn how boards and managers can address resort-style expectations, seasonal population changes, amenities, communication and service demands without dramatically increasing staffing or assessments.
What Can Community Associations Learn from a Major Airline Insurance Dispute?
Explore what airline and community association insurance claims have in common, including policy language, emergency expenses, claim denials, deductibles, excess coverage, vendor-related losses and documentation.
Discover creative ways to build anticipation, generate interest and make community association meetings more relevant, engaging and valuable—without manipulating owners or withholding important information.
CEU WEBINAR – Defamation Risks for Association Stakeholders
Available Aug 24 – Sep 7, 2026
Ask the question, but do not make the accusation. Using the Magnolia Cove case as a practical example, this program examines how quickly community association disputes can escalate into personal legal claims.
Learn how crime-related data may affect association insurance underwriting, premiums, deductibles and coverage—and how communities can strengthen security, document risk-management efforts and present themselves more effectively to carriers.
The first half examines persistent garbage-room odors. The second half features community association managers answering five candid questions about board expectations.
Discrimination complaints, disability-related requests, accommodation denials and disputes even involving dogs can quickly place a community association in a difficult and potentially costly position.
When does a resident’s property become “junk,” and when can an association legally remove it? Explore how governing documents, health and safety concerns, towing risks and enforcement considerations apply to abandoned vehicles, clutter, deteriorating items, hoarding and other disputed property.
How Luxury Standards Are Created, Maintained and Delivered
For community association managers whose boards want to create a more luxury-focused environment, getting there involves more than upscale amenities. This livestream will explore the challenges of raising service and property standards, setting expectations, creating consistency and building the higher-end resident experience.
Different Coast MGRs — What’s Different, Same – What We Learn
Community association managers from the East Coast and West Coast often face many of the same challenges, but the way those challenges show up can be very different. This program compares board expectations, resident communication, vendor relationships, staffing, insurance pressures, emergency planning, technology, amenities, budgets and day-to-day management culture. We’ll look at what is truly different, what is surprisingly similar and what managers can learn from each other’s experiences.
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